Refund policy
Returns & Refund Policy
We want you to love your jewellery. If you're not completely satisfied, we're here to help.
Return Window You have 14 days from the date you receive your order to request a return. This is in line with your statutory rights under the UK Consumer Contracts Regulations 2013.
Eligibility To be eligible for a return, items must be:
- Unworn and in their original condition
- free from perfume, lotions, or damage
- returned in orignal packaging
Non-Returnable Items The following cannot be returned:
- Items marked as final sale
- gift cards
How to Request a Return Log into your account on our website, go to your order, and submit a return request. Alternatively, contact us at danprior75@gmail.com.
Return Shipping Return postage costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.
Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Faulty or Incorrect Items If you've received a faulty or incorrect item, please contact us within 48 hours of delivery with a photo and we'll resolve it promptly.
Statutory Rights Nothing in this policy affects your statutory rights under UK consumer law.